FAQ

We specialize in carefully curated Christmas treasures including hand-blown glass ornaments, festive figurines, Santa ornaments, Christmas toys, arts & crafts, and much more. Each piece is selected to help create those magical Christmas memories that last a lifetime.

Yes! We offer a variety of child-friendly decorations and hypoallergenic plush toys. However, some items like our hand-blown glass ornaments are more delicate and may be better suited for display in homes with older children or adults.

Currently, we specialize exclusively in Christmas decorations and toys to bring you the most magical holiday collection possible.

We offer two shipping methods to suit your needs:
• Standard Shipping ($12.95) via DHL or FedEx – arrives within 10-15 business days after processing
• Free Shipping on orders over $50 via EMS – arrives within 15-25 business days after processing

Each order receives our special attention and takes 1-2 business days to process. We carefully wrap your Christmas treasures with the same care we’d use for our own family heirlooms.

Yes! We ship our Christmas magic worldwide from our home in Seattle, though we’re unable to deliver to Asia and select remote areas due to logistical constraints.

During peak holiday seasons, please allow for potential slight delays due to high demand and weather conditions. Some remote locations may experience longer delivery times. If you’re concerned about your order, please contact us at [email protected].

We accept Visa, MasterCard, JCB, and PayPal to make your Christmas shopping as convenient as possible.

Absolutely! We use industry-standard encryption to protect your payment information and ensure a secure shopping experience.

While you can checkout as a guest, creating an account allows you to track orders more easily and saves your information for faster future purchases.

We want you to be completely delighted with your Christmas decorations. If for any reason you’re not satisfied with your purchase, we accept returns within 15 days of delivery.

Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the simple process.

Due to the seasonal nature of our products, all returns must be in original condition with packaging intact. Personalized items may have different return conditions.

While we occasionally offer personalized items, most of our collection consists of carefully curated ready-made treasures. Please check individual product descriptions for customization options.

Yes! We’d be delighted to help with your Christmas event decorations. Please contact us directly at [email protected] for bulk order inquiries and pricing.